Refund policy

FancyRid Return & Refund Policy

Last updated: August 25, 2026

At FancyRid, we want you to be satisfied with your purchase. If there is a problem with your order or you need to request a return, please review the policy below.

14-Day Return Period

You may request a return within 14 days of receiving your order. To be eligible for a return, the item should be in the same condition in which you received it, unused or unworn where applicable, and in its original packaging. You may also be asked to provide your order number or other proof of purchase.

To request a return, contact us at support@fancyrid.com before sending the item back.

Please do not send a product to the address shown on the package, to the manufacturer, or to any other address without first receiving return instructions from FancyRid. The appropriate return location may vary depending on the product and fulfillment location.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at support@fancyrid.com.

Please include your order number, a description of the problem, and clear photographs or other relevant evidence where appropriate. We will review the issue and work with you on an appropriate resolution, which may include a replacement, refund, or other remedy as applicable.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, or other applicable reasons. Items that have been significantly used, altered, damaged after delivery, or returned without authorization may also be ineligible for a refund.

If you are unsure whether your item can be returned, please contact us before sending it back.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Return Shipping

If a return is accepted, we will provide instructions explaining where and how to return the product.

Unless otherwise required by applicable law, return shipping costs for a change-of-mind return may be the customer's responsibility.

If the return is required because we sent an incorrect item or because the product arrived damaged or defective, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.

Products returned without first contacting FancyRid may not be accepted.

Refunds

Once an authorized return is received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be issued to your original payment method. Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.

Shipping charges are generally non-refundable for change-of-mind returns unless required otherwise by applicable law.

Order Cancellations

If you wish to cancel an order, contact us at support@fancyrid.com as soon as possible.

We will try to accommodate cancellation requests before an order has been processed or fulfilled. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible, and the applicable return procedure may need to be followed instead.

Exchanges

The availability of exchanges depends on the product and available inventory. Contact us at support@fancyrid.com if you would like to request an exchange.

Where a direct exchange is unavailable, you may need to return the eligible item and place a new order.

Contact Us

For questions about returns, refunds, damaged products, or cancellations, contact:

FancyRid
Email: support@fancyrid.com
Website: fancyrid.com